1 5

RETURN | REFUND

 

Return and Refund Policy:

Thank you for choosing to shop with Vanguard Apparel. We aim to provide you with high-quality products and a satisfying shopping experience. Please take a moment to review our refund and return policy.

  1. Returns and Refunds Eligibility:

    • We currently do not accept returns or issue refunds unless the received order is damaged upon arrival or exhibits clear manufacturing defects. We strongly encourage our buyers to refer to sizing charts when making their selection or reaching out to us via chat or email for clarity.
    • We are committed to resolving any issue resulting from a damaged product or manufacturing defect.

  2. Damaged or Defective Products:

    • If your order arrives damaged or contains clear manufacturing defects, please contact our customer service team within 7 days from the delivery date.
    • To report a damaged item or manufacturing defect, please provide detailed information along with supporting evidence such as photographs.

  3. Return Process for Damaged or Defective Items:

    • Upon verification of the damage or defect, we will provide instructions on how to return the item.
    • The item must be returned in its original packaging, and in the condition in which it was received, unless otherwise instructed by our customer service team.

  4. Refund or Replacement:

    • After the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund or replacement.
    • If approved, you will be offered the choice of a replacement item or a refund to the original method of payment.

  5. Non-Returnable Items:

    • Products that are not damaged or defective are not eligible for return or refund.
    • Personalized or customized items cannot be returned unless there is a clear manufacturing defect.

  6. Refund Processing Time:

    • Refunds, if applicable, will be processed within 7 days upon approval. The processing time may vary depending on your payment method or financial institution.

  7. Contact Us:

    • For any inquiries or to report a damaged, lost, or defective item, please contact our customer service team at Info@VanguardApparelUSA.com.

Please understand that our policy is designed to maintain the quality of our products and provide the best service possible. We appreciate your understanding and cooperation in adhering to these guidelines.

Vanguard Apparel reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.